Benefits Specialist

NICE•Hoboken, NJ

About The Position

The Benefits Specialist supports the Americas’ Director of Compensation and Benefits in managing NiCE’s benefits portfolio. The role assists employees with benefits questions and concerns and works with benefits consultants and vendors to anticipate and proactively address issues. This position plays a key role in the employee experience for regional employees. The specialist administers leave programs and related payroll activities, supports benefits billing and open enrollment, maintains and presents benefits information for new employees, and helps ensure benefits programs comply with federal and state regulations. The role also contributes recommendations for new programs and improvements to existing offerings.

Requirements

At least 5 years of experience in benefits administration, preferably in the high-tech employer space.
Knowledge of benefits principles and practices, and federal and state regulatory and compliance issues.
Ability to empathize and partner with employees to help them obtain value from the benefits portfolio.
Ability to communicate effectively and influence at all levels of the employee benefits process.
Hands-on approach and strong attention to detail.
Strong project management skills.
Bachelor’s degree in human resources, education, or a similar field, or equivalent.

Nice To Haves

Experience with ADP Vantage.

Responsibilities

Serve as the main point of contact for employee benefits questions and issues, collaborating with others to find solutions.
Manage end-to-end leave of absence administration, including FMLA, ADA, state and local leave programs, parental leave, and disability claims.
Own disability- and leave-related payroll processing, benefit deductions, and pay reconciliation activities.
Review monthly benefits invoices for accuracy.
Maintain the New Employee Orientation benefits presentation and present it to employees as needed.
Assist with open enrollment and ensure changes are communicated to vendors and payroll in a timely manner.
Work with Accounts Payable to ensure billing documentation is reviewed and provided so payments are made promptly.
Provide input and recommendations for new programs and improvements to existing programs.
Maintain knowledge of federal and state regulations and ensure compliance of programs and practices.
Assist in reviewing vendor proposals to support high-quality, cost-efficient benefits programs.
Work with Payroll to ensure correct employee benefit deductions and resolve issues.