Benefits Representative (Remote) 06120 - Globe Life AIL

Globe Life AIL•Hartford, CT

3d•Remote

About The Position

This role involves providing excellent customer service, maintaining support documentation, and handling confidential customer information. The position aims to resolve customer issues proactively on the first call and assist existing clients with account management, billing, and product application. The company offers a supportive team environment, career growth opportunities, and comprehensive training. They are recognized as one of the happiest companies to work for and pride themselves on their culture and ethics.

Requirements

Flexibility
Adaptability
Trainability
Looking for a long-term career fit
Team player mentality
Work ethic

Nice To Haves

Previous experience preferred but not required

Responsibilities

Provide excellent customer service through active listening.
Help keep both internal and customer-facing support documentation up-to-date.
Work with confidential customer information and treat it sensitively.
Actively provide recommendations for continuous product and process improvement.
Aim to resolve issues on the first call by being proactive.
Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
Handle and carefully respond to all customer inquiries.
Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application.
Build scalable customer-facing resources for common questions and issues.