Benefits Representative (Remote) 06120

Globe Life AIL - McQuade Organization•Hartford, CT

4d•Remote

About The Position

If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below. Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us. We are currently placed on the Forbes list as the 24th happiest company to work for in America and 2nd in overall customer service due to our culture, ethics, and career opportunities. Our reps average yearly income is between $62k-$80k, with an average of $25k increase per year after. We highly value work ethic and a team player mentality, as we all work together to succeed. Our longstanding parent company is Globe Life.

Requirements

Flexible
Adaptable
Trainable
Looking for a long-term career fit
Team player mentality

Nice To Haves

Previous experience preferred but not required

Responsibilities

Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
Handle and carefully respond to all customer inquiries
Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.