Benefits Representative (Remote) OR 97230 - Globe Life AIL

Globe Life AIL • Portland, OR

3d • Remote

About The Position

The McQuade Agency, a subsidiary of Globe Life, is seeking a Benefits Representative for a remote position. This role involves providing excellent customer service, handling confidential customer information, and resolving customer inquiries. The company offers full training, weekly pay with potential bonuses, flexible hours, and opportunities for career growth. They are recognized as one of the happiest companies to work for in America and pride themselves on their culture, ethics, and career opportunities.

Requirements

• Flexibility
• Adaptability
• Trainability
• Looking for a long-term career fit
• Team player mentality

Nice To Haves

• Previous experience preferred but not required

Responsibilities

• Provide excellent customer service through active listening.
• Help keep both internal and customer-facing support documentation up-to-date.
• Work with confidential customer information and treat it sensitively.
• Actively provide recommendations for continuous product and process improvement.
• Aim to resolve issues on the first call by being proactive.
• Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
• Handle and carefully respond to all customer inquiries.
• Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application.
• Build scalable customer-facing resources for common questions and issues.

Benefits

• Weekly pay
• Possible weekly bonuses
• Energetic, positive, supportive team environment
• Career growth and merit-based advancement system
• Structured training and leadership program
• Full training from the ground up
• Company events and trips
• Flexible hours
• Ability to work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed