Benefits Reporting Specialist (Temporary and Remote)

Lingraphica•West Windsor, NJ

8d•$50,000 - $55,000•Remote

About The Position

The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, care partners, and Speech Language Pathologists (SLPs).

Requirements

General knowledge of Medicare, Medicaid, and commercial insurance
Ability to deliver a superior customer experience
Ability to communicate effectively via email, phone call, and text
Maintains a calm and professional demeanor when assisting customers
Ability to identify and address the needs of customers; offer meaningful and timely information in response
Proactively report trends and customer feedback, and recommend/implement creative solutions
Strong communication skills with both external customers and internal departments
Workload flexibility, open to change, and the ability to prioritize tasks
Ability to adjust to the needs of people with disabilities
High School Diploma or GED, required

Nice To Haves

Associates Degree or equivalent combination of education and experience, preferred
Proficiency with HubSpot, Office 365, Zoom, preferred
1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred

Responsibilities

Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations
Assists patients and care partners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge
Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties.
Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions
Proactively identifies and addresses customer needs by offering timely and meaningful solutions
Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience
Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency
Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards
Carries out responsibilities by following established department processes and procedures
Performs other duties and special projects as assigned