Benefits Relationship Consultant II

The Christian and Missionary Alliance National Office•Reynoldsburg, OH

15d•Onsite

About The Position

The Christian and Missionary Alliance (C&MA) is seeking an experienced Benefits and Relationship Consultant. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Executive Director for Alliance Benefits and is responsible for developing and maintaining relationships with C&MA churches and supporting organizations by providing expert consultation, service, and education on health and retirement benefits. The position drives employer participation, enrollment, growth, and retention while supporting plan administration, compliance, process improvement, and participant engagement. In the performance of these duties, this position will support the overall mission of the C&MA.

Requirements

Four-year college degree in a related field preferred
7+ years of employer group benefits experience required
Experience with administration of multi-employer group health plans perferred
Must have experience implementing customized benefit strategies that align employer objectives, member needs, plan sustainability, cost management, and organizational priorities
Proven experience increasing membership in an employer group health plan
Requires demonstrated experience communicating complex employee benefits information to diverse audiences through orientations, seminars, presentations, and educational sessions, with the ability to effectively engage participants, build understanding, and promote participation in employer health and retirement plans

Responsibilities

Manage CRM records, client activity, and pipeline visibility, ensuring data accuracy, tracking engagement, supporting reporting, and driving process improvements
Drive employer participation, enrollment, and long-term retention
Develop and execute business development strategies to generate new employer relationships, expand adoption of health and retirement plans, and achieve annual growth objectives through conference attendance, referrals, and proactive prospecting
Assess employer benefit needs, evaluate existing health and retirement programs, and recommend plan solutions that align with needs
Manage the full health and retirement plan lifecycle, including sales presentations, employer onboarding, church enrollment, account management, retention initiatives, and cross-selling opportunities
Consult and service churches and affiliated organizations on health and retirement plans, serving as a trusted advisor
Serve as a subject matter expert on health and retirement plans, providing consultative guidance on plan features, enrollment processes, benefits options, housing allowance, and program advantages
Deliver exceptional service by resolving inquiries, researching issues, and addressing health and retirement plan concerns
Educate and engage participants through orientations, seminars, and benefits education sessions that promote understanding and participation in health and retirement plans
Represent health and retirement benefit programs at organizational events, answering questions, providing individualized support, and fostering ongoing plan engagement
Processes employer and participant plan changes for health and retirement, including new employer setup, church enrollments and terminations
Serve as backup and escalation point for 403(b) contribution processes, including data review, compliance monitoring, employer billing, and provider uploads
Maintains health and retirement plan documentation, including adoption agreements and salary reduction agreements
Ensure benefits administration activities comply with HIPAA, ACA, ERISA, IRS regulations, plan provisions, internal procedures, and organizational policies
Continuously assess and improve benefits administration processes to increase efficiency, strengthen compliance, and improve the participant’s experience
Support special projects, process improvement initiatives, and cross-training efforts to enhance operational effectiveness including performing additional duties as assigned