Benefits Program Mentor

State of Vermont • Waterbury, VT

22h

About The Position

The Department of Vermont Health Access (DVHA), Health Access Eligibility & Enrollment Unit (HAEEU), is seeking a Benefits Program Mentor to support Vermont Health Connect (VHC) user acceptance testing. The role focuses on executing test cases and assisting the user acceptance team supervisor with resource forecasting. It is a semi-leadership role that supports the State of Vermont user acceptance team through defect management, coaching, training, and testing support. The position is performed in a standard office setting; some travel may be necessary, and private transportation must be available. Work outside typical business hours may be expected. The role involves stressful phone interactions with upset or emotional customers, and workloads may frequently be heavy.

DVHA’s mission is to improve Vermonters’ health and well-being by providing access to high-quality, cost-effective health care. Its priorities include advancing value-based payments, modernizing information technology infrastructure, and improving operational performance. The department emphasizes transparency, integrity, and service, and is committed to diversity, equity, inclusion, and accessibility.

Requirements

• Associate’s degree or higher and at least six months of experience as a Vermont Healthcare Service Specialist (previously titled Benefits Program Specialist); or a high school diploma or equivalent and at least one year of experience in that role.
• Candidates must pass the level of background investigation applicable to the position, which may include Vermont and/or national criminal record checks and, as appropriate, DMV and adult and child abuse registry checks.
• Private transportation must be available if travel is necessary.

Responsibilities

• Provide defect management, coaching, training, and support in all aspects of Vermont Health Connect user acceptance testing.
• Collaborate with vendors and other State of Vermont units to create, update, and execute testing scenarios.
• Facilitate meetings and communications related to testing.
• Execute test cases.
• Assist the user acceptance team supervisor with resource forecasting.
• Effectively assist the State of Vermont user acceptance team in a semi-leadership capacity.

Benefits

• 80% state-paid medical premium and a dental plan at no cost for employees and their families.
• 12 paid holidays each year and a generous leave plan.
• State-paid Family and Medical Leave Insurance (FMLI).
• State defined-benefit pension plan and a deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based wellness program.
• Qualified employer for the Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree