Program Mentor Health Sciences

Western Governors University•Bentonville, AR

1d•$60,600 - $90,900•Remote

About The Position

Student learning is the primary responsibility of WGU faculty. Program Mentors use specialized program content and career expertise to coach and guide students through their programs and support career competency development. Each mentor is assigned a group of students and is accountable for their academic progress and success. Mentors tailor the type, length, method, and intensity of support to learners’ pace, strengths, and goals. They are experts in the WGU model and services and help students develop lifelong learning skills. This position provides direct, comprehensive coaching and guidance to assigned students, monitors their progress, and offers proactive outreach and timely responses to urgent needs. Program Mentors use technology-based teaching and communication platforms, maintain a student-friendly schedule that includes outside hours, and collaborate with university professionals to foster a positive, student-focused atmosphere. The position works primarily from home within the continental United States and requires occasional travel of up to 20%, including designated company summits and other business-related events. This is a full-time, regular position classified for 40 standard weekly hours. The estimated pay range is $60,600 to $90,900. The position is eligible for bonuses and the benefits described in the posting.

Requirements

Master’s or advanced degree and all applicable licenses or certifications for a degree program.
Minimum of 3 years of experience providing student support, mentoring, coaching, and/or instruction.
Demonstrated ability to work with diverse learner profiles.
Ability to work a student-friendly schedule, including evenings and weekends.
Strong organization, conscientiousness, thoroughness, and attention to detail.
Technological competency in data entry, email, calendars, word processing, and database programs.
Strong customer service and communication skills.
Strong interpersonal and written communication skills, including the ability to present information clearly, concisely, and accurately in a friendly and persuasive manner.

Nice To Haves

Strong experience with distance education and distance learning students.
Coaching certification such as ICF ACC, PCC, MCC, or similar.

Responsibilities

Act as a steward for carrying out WGU’s mission and strategic vision.
Demonstrate commitment to student success through goal setting, student outcomes, student notes, documentation, timely responses, and attention to urgent student needs.
Offer direct, comprehensive support, coaching, and guidance to a load of assigned students.
Provide WGU and program-level expertise to students and maintain that expertise through ongoing development activities.
Foster student learning through innovative and motivational teaching and coaching practices.
Respond urgently to meet students’ needs and communicate professionally and respectfully with students and other members of the WGU community.
Maintain a consistent, student-friendly schedule with outside hours to accommodate various student needs.
Monitor assigned students’ progress and provide proactive support and outreach.
Use technology-based teaching and communication platforms to support students’ academic progress.
Collaborate with other university professionals to promote a positive, student-focused atmosphere.
Consistently exhibit WGU Leadership Principles.
Maintain knowledge within the assigned college.
Travel occasionally, up to 20%, for designated company summits and other business-related events as needed.
Perform other related duties as assigned.