Benefits Operations Specialist

Unifi•Atlanta, GA

About The Position

Unifi is seeking a Benefits Operations Specialist to support a high-quality employee benefits experience. The role administers health and welfare benefits, retirement plans, wellbeing programs, compliance activities, vendor relationships, annual Open Enrollment initiatives, and leave of absence programs. It involves hands-on administration of benefits transactions, maintaining accurate benefits data across HRIS and vendor systems, resolving employee and vendor issues, and collaborating with HR and Payroll. The role is intended for someone with direct employee benefits administration experience who can independently manage routine transactions and inquiries with limited day-to-day oversight.

Requirements

2–3 years of direct, hands-on employee benefits administration experience, including health and welfare eligibility, enrollments, life events, audits, and employee inquiries.
Experience supporting Open Enrollment and employee communications.
Familiarity with ACA, COBRA, HIPAA, ERISA, FMLA, and ADA regulations.
Strong customer service, analytical, and problem-solving skills.
Experience entering, auditing, and reconciling benefits data in HRIS, benefits administration, carrier, or vendor systems.
Proficiency in Microsoft Office applications.
Ability to manage multiple priorities, resolve routine benefits issues independently, identify discrepancies, research root causes, and maintain accuracy and confidentiality.

Nice To Haves

Experience supporting large hourly, front-line, or multi-state employee populations.
Experience working with third-party benefit and leave vendors.
Experience resolving carrier, vendor, eligibility, enrollment, and billing issues for employees and HR partners.
CEBS, SHRM-CP, PHR, or a related certification in progress or preferred.

Responsibilities

Administer health and welfare benefits, including medical, dental, vision, life, disability, voluntary benefits, and retirement plans.
Manage employee enrollments, life events, eligibility updates, and benefit changes.
Support and execute annual Open Enrollment planning, system testing, communications, employee education, issue resolution, and post-enrollment audits.
Work with benefit carriers, brokers, and third-party administrators to resolve escalated employee concerns and improve service delivery.
Conduct benefit eligibility audits, dependent verification reviews, and data reconciliations.
Enter, audit, reconcile, and maintain benefits data across HRIS, benefits administration, carrier, and vendor systems.
Independently manage routine benefits transactions, employee inquiries, vendor follow-ups, and data reconciliation with limited day-to-day oversight.
Support benefits compliance activities, including data gathering, documentation, notices, audits, and follow-up related to ACA, COBRA, HIPAA, ERISA, FMLA, and ADA.
Analyze benefits data and prepare reports, metrics, and recommendations.
Support employee wellbeing initiatives, programs, and communications.
Provide guidance and support for leave of absence programs, including FMLA, ADA accommodations, and state and municipality leave requirements.
Collaborate with HR, Payroll, and external vendors to ensure accurate administration and a positive employee experience.