Benefits Operations and Systems Supervisor

Port Authority of NY & NJ•New York, NY

6d•Hybrid

About The Position

This position at The Port Authority of NY & NJ is a great opportunity for a Benefits HRIS professional to lead a cross-functional team in delivering key agency programs. The Benefits Operations and Systems Supervisor will lead a benefits administration team to successfully deploy critical, time-sensitive benefits projects with high employee impact. These projects include leading open enrollment, coordinating audit projects (internal and external), new program implementations, and Benefits Operations improvement initiatives. The role involves working with a dynamic Benefits, HRIS, Payroll, and technical team, as well as other internal stakeholders and Port Authority benefits providers/vendors.

Requirements

Bachelor’s degree in human resources or a related field or equivalent experience.
3-5 years diverse Benefits experience
Vendor management experience
Strong project management experience
Experience working with external vendors with a focus on operational excellence
Benefits systems knowledge/administration
Experience writing technical requirements

Nice To Haves

Working knowledge of benefit plans and terminology
Experienced people manager
Well-developed project and process management skills
Strong analytical, critical thinking and problem-solving skills
Ability to manage multiple competing priorities
Strong communication skills and collaboration skills
Strong organizational skills with attention to detail
Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel
Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers
Experience using PeopleSoft
Experience with self-insured and collective bargaining plans
Knowledge of relevant federal and state laws and regulations
Knowledge of filing and compliance requirements both adopted and pending affecting employee benefit programs (i.e. ERISA, COBRA, PPACA, IRS regulations, Department of Labor, Affordable Care Act)
CEBS certification
PMP certification

Responsibilities

Build out calendar and project plan for all department critical deliverables.
Clearly communicate roles and responsibilities within the team to deliver on projects.
Develop and execute detailed projects for new initiatives, such as new health, dental and retirement processing.
Work with the team to develop system requirements and documentation for outsourced third party vendors for PeopleSoft and application development.
Oversee all aspects of the benefits open enrollment process, including deployment of system enhancements and vendor notifications.
Lead special projects, as needed.
Direct third-party vendors to ensure compliance with plan provisions, resolve service issues and manage external partners' performance.
Audit, document, and catalog departmental business processes and procedures.
Establish clear measures of success for projects.
Ability to run queries and develop tools and processes for frequent questions.
Provide clear requirements to external IT team on key projects and initiatives.
Oversee team responsible for day-to-day administration of PS events, troubleshooting file transmission issues, timely resolution of system related employee/retiree issues.
Work with external IT team to communicate and evaluate.
Lead efforts around benefits audits conducted by outside entities, i.e., Titus Mitchell, KPMG, and AON, Prudential and specific eligibility audits.
Support regulatory initiatives such as preparing PCORI fees.
Liaison with HR Finance to respond to inquiries pertaining to benefits budget, plan rates and monthly billing.
Assure the team has developmental opportunities to build their skill sets and advance knowledge of Peoplesoft and to optimize third party vendor capabilities.
Develop specific and measurable team goals.
Meet weekly with team members.
Provide stretch assignments and growth opportunities leading to improved and more efficient benefits administration processes.
Support the team to innovate and work across the HR organization to identify areas of improvement and problem solve.
Build teams PS and System acumen.
Strong interest in mentoring and developing a team.