Supervisor, Services and Operations
About The Position
The Supervisor, Services and Operations oversees the coordination and continuous improvement of person-centered services for individuals who are Deafblind. The incumbent focuses on operational leadership, service coordination, and service support, ensuring high-quality, consistent service delivery aligned with organizational standards. The Supervisor, Services and Operations will provide mentorship, guidance, and functional direction to frontline staff. The incumbent will help to identify service trends, resolve operational issues, and enhance service effectiveness while promoting accessibility, empowerment, and community inclusion.
Requirements
- Strong interpersonal communication skills.
- Relationship building with clients, families, staff, and community partners.
- Person-centered practices, accessibility principles, and disability support models.
- Community resources, funding programs, and adaptive technologies relevant to Deafblind services.
- Risk management, crisis response, and safety protocols in human services settings.
- Service documentation standards, privacy requirements, and data quality best practices.
- Relationship building with clients, staff, and community partners.
- Collaborative problem solving.
- Ability to prioritize competing priorities.
- Self-directed, with high level of attention to detail.
- Demonstration and understanding of theories and principles of Intervenor services.
- Adherence to Deafblind Community Services Code of Ethics and Code of Conduct.
- Diploma or degree in human services or related field.
- 2–3 years frontline experience.
- Knowledge of Deafblind service protocols, communication methods, and support practices.
- Proficiency with client information systems and standard office software.
Nice To Haves
- Deafblind communication methods (e.g., ASL, two-hand manual, print on palm etc).
Responsibilities
- Oversee daily service activities and workflows to support timely, effective service delivery.
- Provide functional guidance and supervision to frontline staff regarding service delivery practices, policies, and procedures.
- Support staff in addressing client needs, service challenges, and day-to-day problem solving.
- Monitor service delivery trends, client outcomes, and operational pressures and escalate risks or complex issues to the Manager.
- Assist in implementing program updates, service initiatives, and process improvements.
- Support scheduling and resource alignment in collaboration with management.
- Ensure adherence to documentation standards, service expectations, and organizational policies.
- Maintain accurate client records and contribute to reporting and compliance requirements.
- Support service quality by reinforcing person-centered practices, accessibility, and Deafblind communication approaches.
- Build and maintain positive relationships with clients, families, and community partners.
- Contribute to community engagement and service awareness activities.
- Provide guidance and oversight to students, interns, and volunteers to support their learning and contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
