Benefits & Eligibility Supervisor

Arizona Department of Administration•Chandler, AZ

1d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor for the Chandler Field Office. This position supervises, plans, and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits. The role is responsible for effective supervision and administration of the division's eligibility program(s) staff, including staff development and training, succession planning, and performance management. The supervisor will also collaborate with other managers and staff to evaluate and implement the division's goals, responsibilities, policies, and procedures. This is an in-office position.

Requirements

A high school diploma or equivalent education and three years of experience performing eligibility work.
Must have a driver's license or use of a vehicle as an essential function of the job to conduct State business.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Knowledge in public assistance eligibility determination processes and Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs.
Knowledge in Family Assistance Administration Systems and software, and online support internet and email use, task management, Google, MS Office software, such as Word, and spreadsheets.
Knowledge in communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
Knowledge in system and staff evaluation.
Skills in written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Skills in interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
Ability to manage and supervise employees with diverse skills, educational, and cultural backgrounds.
Ability to assess operational needs, staff performance, establish priorities, and analyze complex issues and implement operational procedures.

Responsibilities

Trains, supervises, and evaluates the performance of assigned staff; assign and adjust workloads.
Interprets and clarifies program policies and procedures for staff and implements regulations or policy changes affecting the day-to-day operation of the unit.
Assists staff with difficult and complex cases, including providing consultation, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
Prioritizes and assigns work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensures the timeliness and accuracy of services delivered.
Conducts quality control and error management and prevention in eligibility services program(s), including conducting case reviews, evaluating accuracy, timeliness, and productivity using quality and quantity data from program reports, identifying error trends, implementing corrective action plans, and developing and conducting related training.
Evaluates staffing needs, participates in hiring panels, and makes recommendations for effective use of personnel resources.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities