Benefits And Eligibility Supervisor
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor at their Avondale Field Office. This position supervises, plans, and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits. The role is responsible for effective supervision and administration of the divisions eligibility program(s) staff, including staff development and training, succession planning, and performance management. The supervisor will collaborate with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division. This is an in-person, on-site position.
Requirements
- Three (3) years of experience performing eligibility work.
- High School diploma.
- Driver's License Requirements (if driving is an essential function).
- Successfully pass background and reference check.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- Fundamental leadership practices.
- Customer service practices.
- Communication, conflict resolution, mediation, and collaboration techniques; leadership and team building.
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
- Public assistance eligibility determination.
- Program services used to conduct quality control reviews.
- Automated systems and software.
- Interviewing and assessment techniques.
- Family Assistance Administration Systems and software, and online support internet; Email use; Task Management; Google Software.
- Community resources.
Responsibilities
- Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads; Ensure staff are meeting metrics and productivity.
- Interpret and clarify program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
- Assist staff with difficult and complex cases, including providing consultation, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Conduct quality control and error management and prevention in eligibility services program(s), including conducting case reviews, evaluating accuracy, timeliness, and productivity using quality and quantity data from program reports, identifying error trends, implementing corrective action plans, and developing and conducting related training.
- Compile and review statistical data associated with unit activities from case reads, logs, computer files, and other sources and prepare requested reports.
- Evaluate staffing needs, participate in hiring panels, and make recommendations for effective use of personnel resources.
- Follow Arizona Management System (AMS).
- Assist with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
