Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Glendale, AZ

6d•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. This role is an in-office position where you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced environment, and can provide quality interaction and communication with our clients.

Requirements

Knowledge in Customer service practices.
Knowledge in Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Skills In Professional written and verbal communication.
Skills In Customer friendly, empathetic and patient.
Skills In Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Abilities to Evaluate and make appropriate decisions (or determinations).
Abilities to Access, maintain, review and interpret information.
Abilities to Work independently as well as interacting with others on a team.
Abilities to Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Working in a field office environment, assisting individuals and families face-to-face in person.
Attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service in person to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Deferred compensation plan
Wellness plans
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement.
You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.