Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration • Phoenix, AZ

1d • Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. This role is ideal for a motivated individual with decision-making skills, who can work independently, multitask in a fast-paced environment, and provide quality client interaction and communication. This is an in-person, on-site position.

Requirements

• Knowledge in customer service practices.
• Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Skills in professional written and verbal communication.
• Skills in being customer friendly, empathetic and patient.
• Skills in computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Assisting clients in-person and/or by telephone in a fast-paced office environment.
• Attending paid classroom training with on-the-job training.
• Providing excellent customer service by phone to individuals and families facing challenging and personal situations.
• Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Completing the application and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
• Adhering to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED