BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration • Bisbee, AZ

7d • Onsite

About The Position

The Department of Economic Security (DES) is looking for individuals who are committed to service, community, and teamwork to strengthen individuals, families, and communities for a better quality of life. This role is ideal for someone who enjoys helping people and being recognized for their efforts. As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This position requires an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced field office environment, and can provide quality interaction and communication with clients.

Requirements

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Strong written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the clients.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
• Driver’s License Requirements (if driving is an essential function).
• Successfully pass background and reference checks.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

Responsibilities

• Working in a field office environment, assisting individuals and families face to face in person.
• Attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Complete the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
• Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Pay for State observed holidays.
• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Deferred compensation plan.
• Wellness plans.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED