Benefits & Eligibility Supervisor
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Supervisor in their Phoenix Field Office. This position supervises, plans, and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits. The role is responsible for effective supervision and administration of the divisions eligibility program(s) staff, including staff development and training, succession planning, and performance management. The supervisor will also collaborate with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division. DES aims to strengthen individuals, families, and communities for a better quality of life and is looking for committed individuals who value service, community, and teamwork.
Requirements
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
- Fundamental leadership practices.
- Interviewing and assessment techniques, community resources, customer service practice.
- Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Access, maintain, review and interpret database information, compile and present program information.
- Establish and maintain effective working relationships.
- Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
- A high school diploma or equivalent education
- Six to Twelve month's experience as a Lead
- One to Three years' experience performing eligibility work with FAA systems.
- Must have a Driver's License as it is an essential function of the job to conduct State business.
- Successfully pass background and reference check.
- Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
- Interpret and clarify program policies and procedures for staff and implement regulations or policy changes affecting the day-to-day operation of the unit.
- Assist staff with difficult and complex cases, including providing consultation, handling cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Prioritize and assign work of assigned unit(s) to maintain compliance with federal, state, and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
- Conduct quality control and error management and prevention in eligibility services program(s), including conducting case reviews, evaluating accuracy, timeliness, and productivity using quality and quantity data from program reports, identifying error trends, and implementing corrective action plans.
- Develop and conduct related training.
- Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports.
- Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
- Assist with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals, and taking appropriate action as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
