Benefits Customer Service Representative

Conduent•Chesapeake, VA

4d•Onsite

About The Position

As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree pension benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment. Do you love helping people solve complex problems and delivering solutions? As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Requirements

Previous customer service and/or call center experience
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
High school diploma, GED, or college degree
Successful completion of background check and/or drug test
Must be 18 years of age or older

Nice To Haves

Experience with healthcare, employer benefits, or retirement/annuity benefits preferred

Responsibilities

Support customers by answering inbound calls related to employee and retiree pension benefits.
Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
Deliver a professional, positive experience for every caller.