Benefits Coordinator

Lime

1d•Remote

About The Position

Lime is hiring a Benefits Operations Coordinator. In this role, you will support day-to-day benefits operations while helping improve how work gets done through process optimization and the use of AI and automation tools. You will assist employees with benefits-related queries, including leaves of absence, health and wellness plans, 401(k) administration, and employee education. This is a remote position with a requirement for candidates to reside in the United States to maintain effective collaboration across teams.

Requirements

2+ years of benefits and leave related experience coupled with an analytical mindset and proven experience in supporting internal stakeholders
Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality and confidentiality
Advanced proficiency in Microsoft Excel or Google Sheets required.
Demonstrated effectiveness in contributing to a team, including the capacity to review and improve workplace practices
Excellent interpersonal skills, including the ability to effectively interact with all levels of the organization in a professional manner
Familiar with Workday HRIS required
Proven experience leveraging AI tools or automation technologies to improve operational processes, with the ability to identify inefficiencies and implement scalable solutions.
Strong curiosity and ownership mindset toward adopting emerging technologies and embedding AI into day-to-day workflows.

Nice To Haves

Familiar with pertinent federal and state regulations including the HIPAA, ACA, ERISA, COBRA, FMLA, ADA, Section 125 plans, workers' compensation, COBRA, and DOL requirements preferred
Knowledge of G Suite/Google Workspace preferred

Responsibilities

Assist in the administration of Lime’s employee benefits programs, including medical, dental, vision, life AD&D, Employee Assistance Program (EAP), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), leave of absence, retirement plans, and wellness initiatives.
Serve as the primary point of contact for employees, providing guidance on benefits and leave options and promptly resolving issues related to enrollment and eligibility.
Participate in regular audits and contribute to the development of standard operating procedures to ensure compliance and efficiency.
Execute administrative tasks, including managing service tickets and troubleshooting related issues.
Document and maintain key processes, procedures and guides for benefit administration.
Provide support in administering open enrollment, fielding inquiries, and distributing communications.
Coordinate operations and efficiencies of benefits administration by liaising effectively between benefits, payroll, human resources and third-party vendors.
Support with vendor invoicing, billing and payment processes.
Design and implement process improvements using AI tools and automation platforms to reduce manual work, increase scalability, and improve service delivery.