Benefits Coordinator (Permanent Part-Time)

City of Raleigh North Carolina•Raleigh, NC

9d•Hybrid

About The Position

The City of Raleigh Human Resources department is seeking a Benefits Coordinator for the Human Resources Department to support our high-functioning and innovative Benefits and Wellness Team. This position serves as a trusted resource for employees, answering questions, maintaining accurate benefits records, coordinating with vendors and brokers, and ensuring benefits are administered accurately and efficiently. The role also supports benefits audits, new program implementation, and employee communications while delivering engaging benefits presentations to new employees. Our Benefits and Wellness Team team—is one of the cornerstones of our Total Compensation & Benefits strategy. The team monitors benefit trends and researches, analyzes, evaluates, and administers our benefit, leave, and wellness plans and programs. The scope of responsibilities is vast, and they are expert problem solvers with a keen eye for data analytics and process improvement. The individual will join a growing and evolving HR function invested in Total Compensation & Benefits to positively impact our workforce and improve the employee experience. In this position, you'll get to directly impact our employees in meaningful ways that enable them to serve our community with the peace of mind of knowing that our benefits meet their and their family’s needs. In return, you'll expand your skills and be exposed to and lead various projects while developing knowledge and skills in Total Compensation and benefits in Local Government. You, too, will thrive, be supported by a caring team, and receive all the resources you need to build a rewarding career. We seek someone who will drive engagement in and understanding of our benefits plans, help us improve processes and communication, and assist our department in developing benefits packages that support the City in attracting and retaining talented public servants. This position requires an experienced and highly motivated Human Resources professional with an understanding of the function and role that employee benefits play in recruiting and retaining talent. The successful candidate will be a benefits subject matter expert who can work independently and collaboratively on a wide range of benefits program and administration assignments. You will be part of a cohesive team, working as one team to meet the demanding needs of our organization. We seek a creative, well-rounded teammate who will be an integral part of the continued success and growth of the organization. This permanent part-time position will work 30 hours per week, contribute to the LGER's retirement system, and be eligible for health benefits. After the initial training period, the employee is eligible to telework up to 40% of the work week.

Requirements

Associate's Degree or 2 Years of College in Human Resources, Business, Public Administration, or related field; 1 to 3 years' experience in human resources support, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Knowledge of: Employee benefit administration, FMLA administration, NC Retirement System
Knowledge of Applicable federal, state, and local laws related to employee benefits and leave administration
Knowledge of HRIS and other human resources related technologies
Knowledge of Human resources principles, practices, and procedures and all relevant laws, regulations, policies, procedures, and standards
Knowledge of Customer service principles
Knowledge of Filing and record-keeping principles
Knowledge of Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Skill in Conducting new hire presentations
Skill in Verbal and written communication
Skill in Organizing and maintaining records and files
Skill in Maintaining and updating data and documentation
Skill in Performing basic research, and compiling and assembling data
Skill in Troubleshooting benefits issues and identifying discrepancies
Ability to Maintain the confidentiality of information
Ability to Manage multiple competing priorities
Ability to Provide attention to detail in assignments
Ability to Track and organize benefit payments
Ability to Exemplify excellent customer service

Nice To Haves

SHRM-CP or PHR certification(s)

Responsibilities

Provides day-to-day administrative support for multiple employee benefit plans including (but not limited to) Medical, Dental, Vision, Life, Voluntary Insurance Programs, Retirement and Flexible Spending Plans (FSA)
Researches and responds to customer inquiries from employees, retirees, and internal departments related to benefits claims, coverages, and plan details
Provides customer support by answering questions and identifying, troubleshooting, and addressing discrepancies
Processes human resource and benefits transactions in the human resources information system (HRIS) and external vendor systems, including plan enrollment, changes and terminations
Assists with ad-hoc and annual projects or events such as new employee on-boarding, benefits education meetings, annual wellness assessment, and open enrollment.
Creates, revises and updates benefit procedures and communication materials
Administers employee leave programs including Family Medical Leave Act (FMLA) while ensuring compliance with all federal, state and local laws, regulations and guidelines
Performs related work as required