Benefits Consultant Generalist - University of North Carolina at Charlotte
About The Position
Another Source's client, UNC Charlotte, is recruiting a Benefits Consultant Generalist to join their team in Charlotte, North Carolina. This is a hybrid opportunity. UNC Charlotte is North Carolina’s urban research university and a driving force for innovation, workforce development, and community impact in the Charlotte region and beyond. With more than 30,000 students and a rapidly growing campus, the university is known for its commitment to access, research excellence, and real-world impact. As one of the fastest-growing institutions in the UNC System, UNC Charlotte offers the energy of a campus in motion—where systems, programs, and teams are continuously evolving to better serve a diverse and dynamic community of faculty and staff. This is a highly visible, hands-on role supporting employees across the full employment lifecycle—from onboarding through retirement. The Benefits Consultant Generalist steps into a high-impact, high-variety environment, providing critical coverage across leave administration, retirement counseling, and onboarding/offboarding support. If you’re someone who enjoys owning complex cases, navigating nuanced policies, and being a trusted resource for employees during pivotal life moments, this role offers both breadth and depth. You’ll play a key role in ensuring timely, compliant, and people-centered benefits support in a fast-paced university environment serving more than 4,000 employees.
Requirements
- Bachelor’s degree in a related field and 2+ years of HR benefits experience, or an equivalent combination of education and experience
- Strong working knowledge of benefits administration, including leave, retirement, and employee lifecycle support
- Advanced Excel skills and comfort working across HR systems
- Ability to manage high-volume, time-sensitive work with strong attention to detail
- Excellent written and verbal communication skills
Nice To Haves
- Broad experience across benefits functions (leave, retirement, onboarding/offboarding)
- Experience in public sector or higher education environments
- Strong presentation skills and ability to communicate with diverse audiences
Responsibilities
- Guide employees through leave options, eligibility, and benefits with clarity and empathy
- Review applications and medical documentation to determine eligibility and ensure compliance
- Manage casework, including documentation, system entries, and communications
- Partner with Employee Relations on complex or sensitive situations
- Monitor case data, reporting, and timekeeping accuracy
- Advise employees on retirement options including TSERS, ORP, phased retirement, and incentive programs
- Provide guidance on retiree benefits such as healthcare, Medicare, and supplemental retirement plans (403(b), 457(b), NC 401(k))
- Process retirement documentation and ensure timely, accurate completion
- Support complex calculations, reporting, and educational presentations
- Deliver benefits orientations and consultations for new, transferring, and departing employees
- Support benefits enrollment and ensure compliance with required retirement elections
- Guide employees through separation-related benefits including COBRA and portability options
- Monitor and process separation actions, deductions, and exception requests
- Support reduction in force (RIF) actions and retirement-related transitions
- Respond to high-volume HR inquiries through service channels
- Interpret policies and collaborate with internal stakeholders
- Support process improvements and maintain documentation
- Assist with life events processing, open enrollment, and special projects
Benefits
- Comprehensive benefits package including health, retirement plans, and paid time off
- Opportunity to work in a hybrid environment with flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
