Benefits Consultant Generalist - University of North Carolina at Charlotte

Another Source•Charlotte, NC

2d•Hybrid

About The Position

This is a great opportunity for someone who enjoys variety, problem-solving, and making a real impact across the employee lifecycle—from onboarding to retirement. You’ll support a large, dynamic campus community and help employees navigate some of the most important moments in their careers. If you have experience in leave administration, retirement benefits, or general HR benefits and thrive in a fast-paced, service-oriented environment, this could be a strong next step. UNC Charlotte is North Carolina’s urban research university and a driving force for innovation, workforce development, and community impact in the Charlotte region and beyond. With more than 30,000 students and a rapidly growing campus, the university is known for its commitment to access, research excellence, and real-world impact. As one of the fastest-growing institutions in the UNC System, UNC Charlotte offers the energy of a campus in motion—where systems, programs, and teams are continuously evolving to better serve a diverse and dynamic community of faculty and staff. This is a highly visible, hands-on role supporting employees across the full employment lifecycle—from onboarding through retirement. The Benefits Consultant Generalist steps into a high-impact, high-variety environment, providing critical coverage across leave administration, retirement counseling, and onboarding/offboarding support. If you’re someone who enjoys owning complex cases, navigating nuanced policies, and being a trusted resource for employees during pivotal life moments, this role offers both breadth and depth. You’ll play a key role in ensuring timely, compliant, and people-centered benefits support in a fast-paced university environment serving more than 4,000 employees.

Requirements

Bachelor’s degree in a related field and 2+ years of HR benefits experience, or an equivalent combination of education and experience
Strong working knowledge of benefits administration, including leave, retirement, and employee lifecycle support
Advanced Excel skills and comfort working across HR systems
Ability to manage high-volume, time-sensitive work with strong attention to detail
Excellent written and verbal communication skills

Nice To Haves

Broad experience across benefits functions (leave, retirement, onboarding/offboarding)
Experience in public sector or higher education environments
Strong presentation skills and ability to communicate with diverse audiences

Responsibilities

Guide employees through leave options, eligibility, and benefits with clarity and empathy
Review applications and medical documentation to determine eligibility and ensure compliance
Manage casework, including documentation, system entries, and communications
Partner with Employee Relations on complex or sensitive situations
Monitor case data, reporting, and timekeeping accuracy
Advise employees on retirement options including TSERS, ORP, phased retirement, and incentive programs
Provide guidance on retiree benefits such as healthcare, Medicare, and supplemental retirement plans (403(b), 457(b), NC 401(k))
Process retirement documentation and ensure timely, accurate completion
Support complex calculations, reporting, and educational presentations
Deliver benefits orientations and consultations for new, transferring, and departing employees
Support benefits enrollment and ensure compliance with required retirement elections
Guide employees through separation-related benefits including COBRA and portability options
Monitor and process separation actions, deductions, and exception requests
Support reduction in force (RIF) actions and retirement-related transitions
Respond to high-volume HR inquiries through service channels
Interpret policies and collaborate with internal stakeholders
Support process improvements and maintain documentation
Assist with life events processing, open enrollment, and special projects