Benefits Call Center Representative

Conduent Business Services, LLC•, Remote US

2d•$33,600 - $42,000•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Requirements

Be at least 18 years or older
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Have previous customer service and/or call center experience
Exhibit excellent customer service skills and effective communication skills
Can navigate multiple applications and research solutions with ease (10 plus systems)
Can successfully complete a mandatory paid training program
Must have strong multitasking abilities
Adaptability and willingness to learn new processes quickly
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Nice To Haves

Strong multitasking abilities, including the capacity to manage multiple workflows and projects simultaneously in a fast‑paced environment; the ability to follow instructions, scripts, and documented procedures effectively while maintaining flexibility; adaptability and willingness to learn new processes and system updates quickly; excellent customer service skills with a consistent focus on maintaining professionalism under pressure; strong attention to detail; the ability to work collaboratively as a dependable team player; and effective verbal and written communication skills.
Additional skills and competencies include: Ability to maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time‑sensitive requests
Proven experience balancing multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits‑related inquiries
Strong organizational and time‑management skills with the ability to prioritize workloads independently
Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools

Responsibilities

Handle customer service inquiries related to benefits.
Manage multiple workflows and projects simultaneously in a fast-paced environment.
Follow instructions, scripts, and documented procedures effectively.
Adapt to new processes and system updates quickly.
Maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time-sensitive requests.
Balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements.
Navigate multiple applications and research solutions with ease (10 plus systems).
Make a real impact on the travel experience.