Benefits Call Center Representative
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information. This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Requirements
- Previous customer service and/or call center experience
- Strong keyboarding skills and proficiency navigating multiple systems
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask effectively while managing a high volume of calls
- Ability to follow guidelines and provide accurate information
- Ability to work independently in a remote environment
- High school diploma, GED, or college degree
- Successful completion of background check and drug test
- Must be 18 years of age or older
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Nice To Haves
- Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Responsibilities
- Support customers by answering inbound calls related to employee and retiree annuity benefits.
- Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
- Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
- Handle sensitive customer information with attention to detail, communication skills, and empathy.
- Remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
