Benefits Call Center Representative
About The Position
Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Call Center Representative. As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. Strong multitasking abilities, including the capacity to manage multiple workflows and projects simultaneously in a fast‑paced environment; the ability to follow instructions, scripts, and documented procedures effectively while maintaining flexibility; adaptability and willingness to learn new processes and system updates quickly; excellent customer service skills with a consistent focus on maintaining professionalism under pressure; strong attention to detail; the ability to work collaboratively as a dependable team player; and effective verbal and written communication skills. Additional skills and competencies include: • Ability to maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time‑sensitive requests • Proven experience balancing multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements • Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits‑related inquiries • Strong organizational and time‑management skills with the ability to prioritize workloads independently • Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools
Requirements
- Be at least 18 years or older
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Have previous customer service and/or call center experience
- Exhibit excellent customer service skills and effective communication skills
- Can navigate multiple applications and research solutions with ease (10 plus systems)
- Can successfully complete a mandatory paid training program
- Must have strong multitasking abilities
- Adaptability and willingness to learn new processes quickly
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
Responsibilities
- Handle high volumes, competing priorities, and time-sensitive requests
- Balance multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
- Manage benefits administration functions, including eligibility, enrollments, life events, and benefits-related inquiries
- Prioritize workloads independently
- Use Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
