Benefits Customer Service Representative

Conduent • Chesapeake, VA

2d • Onsite

About The Position

We are seeking dependable and customer-focused individuals to join our team as a Benefits Call Center Representative. In this role, you will handle a high volume of inbound calls from new and existing members regarding their benefit plans. This is a fast-paced call center environment where strong communication skills and attention to detail are essential.

Requirements

• Must have a high school diploma/GED
• Must be 18 years of age
• Basic computer proficiency and ability to navigate multiple systems and dual screens
• Typing speed of at least 25 words per minute
• Ability to work in a fast-paced, high-volume environment
• Ability to work with people of diverse backgrounds
• Ability to solve problems through analysis and provided feedback
• Flexibility to work an 8-hour shift between 8am-830pm EST, Monday- Friday
• Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.

Nice To Haves

• Customer service and/or call center experience with employer benefits or healthcare field is preferred.

Responsibilities

• Answer a high volume of inbound calls in a professional and timely manner
• Assist members with questions related to benefit plans
• Update account information, including direct deposit details
• Navigate multiple systems while accurately documenting interactions
• Provide excellent customer service and resolve issues efficiently
• Follow company policies and procedures to ensure compliance

Benefits

• Benefits available starting Day 1
• Full-time, stable schedule
• Paid training provided
• Career Growth Opportunities
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees