Benefits Call Center Representative

Conduent HR Services, LLC•, Remote US

2d•$38,640 - $48,300•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Benefits Call Center Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Requirements

Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check and drug test
Must be knowledgeable with pension accounts (DB skills)
Must have strong organization skills
Must have excellent Time management skills
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Responsibilities

Managing inbound calls
Answering questions regarding kits that has been sent to the beneficiaries
Performing walk throughs on forms that beneficiaries will need to complete in order to commence their benefits
Checking on stop and reissuing cases
Working on death kits
Managing inboxes
Collaborating with the team