Benefits Business Analyst I or II

Colorado Public Employees' Retirement Association•Denver, CO

3d•$75,000 - $102,000•Hybrid

About The Position

This position is responsible for driving continuous process improvement within the Benefit Services Division, including the administration of PERA’s defined benefit (DB), defined contribution (DC), 401(k), and 457 plans. The role advances PERA’s strategic goals and reinforces PERA’s dedication to high-value, low-cost service to members, employers, retirees, and plan participants. Additionally, this position is responsible for providing functional support of the benefit systems infrastructure and translating business needs into actionable solutions that enhance and modify current and future benefit administration systems, user interfaces, and business intelligence data utilization within the division. The ideal candidate is an experienced business analyst with a proven track record leading User Acceptance Testing (UAT), driving continuous process improvement, and implementing repeatable, sustainable operational processes. They bring strong analytical skills and experience developing process metrics, KPIs, and reporting that measure performance and support data-driven decision making. This individual excels at documenting requirements, workflows, and business processes while effectively collaborating with both technical teams and business stakeholders to deliver meaningful, measurable improvements.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or equivalent
Five years of benefit administration, business analysis, project management, product management, quality assurance (QA), and/or continuous process improvement experience; or equivalent combination of education and experience
Experience in one or more of the following areas: Working with benefit administration systems; including pension administration systems, workflow management programs, and/or contribution reporting platforms
Process improvement; utilizing frameworks such as Lean, Six Sigma, etc.
Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation
Experience working with both non-technical end users and technical development staff
Experience with Microsoft Office applications
Detail-oriented and quality-focused
Effective interpersonal skills including customer service, training, and conflict management skills
Effective problem resolution, negotiation, and influencing skills
Effective oral, written, and presentation communication skills
Effective time management and organization skills
Seven years of benefit administration, business analysis, project management, product management, quality assurance, and/or continuous process improvement experience.
Experience with Microsoft Visio or similar process mapping tools preferred
Experience with Microsoft Power BI or similar data visualization tools preferred
Demonstrated experience in one of the following areas: Driving positive customer outcomes by application of value stream maps, voice of the customer, or other customer-centric frameworks in continuous process improvement strategies
Creating and/or maintaining process maps, user stories, business requirement documents, testing plans, or other appropriate documentation
Strong commitment to quality and attention to detail
Strong interpersonal skills; including customer service, training, and conflict management skills
Strong problem resolution, negotiation, and influencing skills
Strong oral, written, and presentation communication skills
Strong time management and organization skills

Nice To Haves

Experience with Microsoft Visio or similar process mapping tools
Experience with Microsoft Power BI or similar data visualization tools
Exposure to Lean Six Sigma principles
Green Belt certification in Lean Six Sigma continuous improvement
Prosci or equivalent change management certification

Responsibilities

Partners with identified benefits department staff to drive continuous process improvement by utilizing and implementing process improvement frameworks
Leads enterprise-wide business process improvement (BPI) efforts, mentors the development of BPI practitioners, and oversees the adoption of BPI tools and frameworks
Contributes to the development and ongoing maintenance of interfaces and infrastructure of the benefit administration systems
Engages with stakeholders to assess business needs, recommends process improvements, enhancements and solutions, leads requirements gathering, and documents business requirements
Documents business requirements, test plans, training materials, user stories, and implementation plans to support the successful execution of projects
Manages user acceptance testing (UAT) prior to change completion and release to benefits department users
Acts as a collaborative change champion to support change management initiatives, using the ADKAR model, and implementation for larger projects directly supported by the Change Management Office (CMO)
Acts as a change agent to integrate ADKAR philosophy in project plans and delivery for smaller projects not directly supported by the CMO
Work cross-functionally with Product Management, Project Management, Change Management, Application Development, consultants, and contractors on broader business initiatives
Identifies technical and administrative risks and structures solutions to eliminate or effectively mitigate them
Identifies trends and inefficiencies and recommends improvements
Communicates effectively with all stakeholders, including technical and benefits staff
Actively seeks out and participates in training and other educational opportunities for ongoing professional development
Understand PERA benefits plans and terminology
Ensures process documentation is updated regularly
Supports and pursues achievement of established objectives
Maintains regular and prompt attendance in the workplace
Carries out other duties as assigned
Learns and supports change management principles
Runs standard reports
Understands basic PERA benefits plans and terminology
Manages and documents business requirements, test plans, training plans, and user stories in support of projects
Manages and/or performs user acceptance testing (UAT) of changes prior to completion and release to benefits department users
Communicates complex information effectively and efficiently with all stakeholders, including technical staff, benefits department staff, and organizational leadership
Applies change management in small to mid-size initiatives
Develops dashboards to monitor KPI’s and project progress or process efficiencies
Leads continuous process improvement within the division
Visibly supports BSD and PERA in pursuit of established objectives
Shares Best Practices
Participates in training and mentoring of developing Benefits Business Analysts.
Leads project teams to support team and divisional goals and objectives.
Leads and mentors Business Process Improvement (BPI) practitioners