Business Analyst II

Arizona Court of Appeals•Phoenix, AZ

3d•Onsite

About The Position

The Business Analyst II is primarily responsible for supporting court-wide staff in the use of the court’s case management system and related applications. This role serves as a bridge between agencies, teams, and departments by ensuring operational needs are accurately captured and represented in software development design, and deployment efforts. Success in this role requires proactive communication, consistent professionalism, and effective collaboration across diverse court functions while working within established processes.

Requirements

Two (2) years of experience performing business application support or business process analysis.
Bachelor of Science OR Combined education and experience qualifications: Job-related work experience may substitute for educational qualifications on a year-for-year basis.
Applicants must be currently authorized to work in the United States on a full-time basis.
Strong, proactive, and consistently professional verbal and written communication skills.
Ability to convey information clearly and respectfully when training, creating documentation, and collaborating across departments and teams.
Ability to build and maintain positive working relationships and interact professionally with personnel at all organizational levels.
Ability to independently troubleshoot, diagnose, and resolve system issues, or escalate them appropriately when necessary.
Excellent reasoning and problem-solving skills.
Ability to make sound decisions independently using critical thinking and professional judgment.
Understanding court case management systems and their configuration, functionality, and integration with related applications.
Experience with relational databases and business intelligence/reporting tools, including the ability to write and interpret SQL queries for data validation, reporting, and troubleshooting.
Ability to translate operational needs into clear business requirements for system enhancements or development.
Experience with relations databases
Ability to collaborate effectively as a member of a team.
Ability to make decisions independently using critical thinking and professional judgment.
Proficiency in using tools such as Microsoft Teams for meetings, collaboration, and communication.
Ability to apply common sense understanding to carry out oral or written instructions.
Extended use of a computer is required.
Ability to read, scan, complete, and analyze a variety of issues on a regular basis.

Nice To Haves

At least 5 years of progressively responsible related work experience.

Responsibilities

Provide first-tier support for the court’s case management system and related applications, both in-person and remotely, ensuring clear coordinator with court staff and technical teams.
Identify and implement configuration changes to the case management system based on evolving business needs, policies, rules, or statutes.
Translate business needs into business requirements that can be used for technical development.
Serve as a subject matter expert on system capabilities and limitations during cross-departmental and cross-agency initiatives, facilitating shared understanding among technical and non-technical stakeholders.
Participate in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, testing, and deployment support.
Create, maintain, and execute regression, functional, and user acceptance test cases.
Provide training to internal and external stakeholders on new releases and system updates.
Analyze current workflows and recommend improvements to enhance system efficiency and user experience.
Data collection and analysis to assist the Clerk of the Court with tracking case processing statistics.
Ensure data integrity and accuracy across systems through regular audits.
Thoroughly document and track configuration changes, enhancement requests, bugs, and other defects in case management system and integrated applications.
Assist the court operations team with orienting new employees to the court case management system and related business applications.
Verify monetary deposits as needed.
Assist with case processing as needed.