Benefits Associate

LanguageLine Solutions

1d • Remote

About The Position

For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger. As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.

Requirements

• Customer-Focused Communicator: You have at least one year of customer service or benefits experience and excel at listening, empathizing, and explaining complex topics clearly.
• Organized & Detail-Oriented: You can multi-task, manage inquiries efficiently, and keep track of critical details to ensure nothing falls through the cracks.
• Tech-Savvy & Quick to Adapt: You’re comfortable using MS Word, Excel, and internal systems to research and document information.
• Eager to Learn: You’re excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career.

Responsibilities

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.

Benefits

• Work from home opportunity
• Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
• Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
• Competitive Pay & Benefits: We offer a starting hourly rate of $17.00, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
• A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees