Benefits Assistant
About The Position
At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here. BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.
Requirements
- High School Diploma/GED equivalent and/or related work experience equivalency.
- Professional experience demonstrating client-oriented service skills.
- Professional experience demonstrating self-driven solutions with little supervision.
- Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes.
Nice To Haves
- Higher education or equivalent combination of education, training, and experience in a related field.
- Working knowledge of benefit insurance products including core and/or voluntary benefit insurance.
Responsibilities
- As a support member of the Benefits Team, develops a comprehensive understanding of the client’s benefit programs and serves as one of the primary points of contact for benefit-related questions and support.
- Greets and supports walk-in employees and visitors to the HR department. Serves as a liaison between the client’s Human Resources department and employees to route individuals to the correct resource.
- Provides a variety of support services; based on client needs, duties may include (but are not limited to) the administration of responding to basic benefit-related questions; processing incoming mail or email requests; filing documents and similar clerical duties.
- When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client.
- Accurately tracks employee services and client support in appropriate systems.
- Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately.
- Performs other duties as requested.
Benefits
- Paid training and ongoing professional development
- Company-provided equipment
- Comprehensive medical, dental, and vision coverage, including a wellness program
- Additional voluntary benefit options
- 100% employer-paid benefits
- 401(k) retirement plan with company match
- Pet insurance
- Immediate vacation accrual
- Paid holidays, effective upon hire, including: 11 company-observed holidays, 2 floating holidays, 2 personal days, 2 volunteer days
- Employee referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
