Benefits Assistant

PRIDE Industries•Roseville, CA

10d•Hybrid

About The Position

Under general supervision, the Benefits Assistant performs a variety of specialized administrative and clerical duties in support of the employee benefits function. Employees in this job class assist with the administration of health and welfare and retirement programs; maintain detailed and confidential employee benefit records in HRIS and benefits systems; and provide accurate benefits information and customer service to employees. This position requires general knowledge of employee benefit programs, strong administrative and organizational skills, attention to detail, and the ability to maintain confidentiality while administering specialized processes and records.

Requirements

Two to three years’ experience providing administrative or clerical support and customer service, preferably in Human Resources or benefits related environment
Ability to communicate clearly and professionally with employees both verbally and in writing using appropriate business English
Proficiency in basic office technology including business software applications, the Internet, and data entry/retrieval
Demonstrated ability to manage sensitive and confidential information with discretion
Basic mathematical skills including addition, subtraction, multiplication, and division
Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively
Demonstrated customer service, problem solving, and interpersonal skills sufficient to build effective working relationships

Nice To Haves

Associates degree

Responsibilities

Assists the Benefits team with the day-to-day administrative support of employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits.
Serves as first point of contact for employees by providing courteous and accurate responses to general inquiries regarding benefits eligibility, enrollment, coverage, and changes; escalates complex or sensitive issues to team members as appropriate.
Enters and updates and maintains employee benefit data in HRIS, payroll, and vendor systems, including new hire enrollments, qualified life event changes, and terminations.
Provides administrative support for open enrollment activities, including preparation and distribution of materials, basic proofreading, and logistical assistance with annual Benefit Fairs and/or information sessions.
Maintains accurate, complete, and confidential employee benefits files and records.
Distributes benefits forms, materials and required notices as directed.
Maintains inventories of benefits packets, forms, and educational materials; ensure materials are up to date and readily available.
Provides overall general administrative support to Benefit Department including routing mail, assisting with special projects, coordinating calendars and meetings, and updating tracking systems.
Reviews, processes, and complies with court orders related to benefit coverage (e.g., medical support orders), maintaining proper documentation and records. Assists with other types of medical coverage verification, such as those requested by employees when moving to Medicare coverage, and/or requested by employees.
Performs other duties as assigned.