Benefits Assistant

Fordham University Portal • Westchester, FL

8d • Onsite

About The Position

Reporting to the Manager of Benefits, the Benefits Assistant provides administrative and operational support for the University’s employee benefits programs. The position serves as a first point of contact for routine employee inquiries, assists with benefit transactions, maintains accurate records, coordinates communications, and supports departmental processes that contribute to an efficient and positive employee experience.

Requirements

• Administrative and operational support for employee benefits programs.
• First point of contact for routine employee inquiries.
• Assists with benefit transactions.
• Maintains accurate records.
• Coordinates communications.
• Supports departmental processes.
• Processes employee benefit transactions (enrollments, qualifying life events, dependent verification, terminations, beneficiary updates, etc.).
• Reviews benefit documentation for completeness and accuracy.
• Tuition remission administration.
• Coordinates distribution of benefit communications.
• Supports annual Open Enrollment.
• Assists with benefits billing, invoice reconciliation, and audit documentation.

Nice To Haves

• Experience working with HRIS or benefits administration systems.

Responsibilities

• Provides operational support for the execution of University benefit plans and leave programs.
• Serves as the initial point of contact for routine employee benefit inquiries by phone, email, and in person, providing accurate information and directing more complex issues to the appropriate Benefits staff.
• Monitors the Benefits shared email inboxes, triages requests, researches routine questions, and ensures timely follow-up.
• Processes employee benefit transactions including enrollments, qualifying life events, dependent verification, terminations, beneficiary updates, and other benefit-related changes.
• Reviews benefit documentation for completeness and accuracy and follows up with employees to obtain missing information.
• Responsible for tuition remission administration, including processing applications and awards, verifying eligibility, communicating with employees, organizing information for the Graduate Tax Waiver committee and maintaining accurate records.
• Coordinates the distribution of benefit communications, educational materials, and annual notices.
• Supports annual Open Enrollment by preparing materials, coordinating employee communications, scheduling informational sessions, and assisting employees throughout the enrollment process.
• Assists with benefits billing, invoice reconciliation, and documentation required for internal controls and audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed