BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)

Arizona Department of Administration•Somerton, AZ

3d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an Eligibility Interviewer to determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This role is ideal for a highly motivated individual with decision-making skills, who can work independently and multi-task in a fast-paced call center environment, and provide quality interaction and communication with clients. DES strengthens individuals, families, and communities for a better quality of life and is looking for individuals committed to service, community, and teamwork.

Requirements

Customer service practices.
Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Strong written and verbal communication.
Customer friendly, empathetic and patient.
Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Working in a call center environment, assisting individuals and families by phone.
Attending paid classroom training with on the job training (learning by doing).
Providing excellent customer service by phone to individuals and families facing challenging and personal situations.
Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families by phone.
Adhering to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities