BENEFITS AND ELIGIBILITY SPECIALIST SENIOR (ELIGIBILITY INTERVIEWER SPECIALIST)
About The Position
The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. The Eligibility Interviewer Specialist will process DES on the Spot virtual caseloads and state-wide cases, with the ability to travel to other DOTS locations as needed in the Phoenix downtown area. This role requires working autonomously, physically on site, with little or no supervision, though supervisor support will be available virtually. The selected individual must be adaptable to changes in tasks or assignments and possess patience and strong interpersonal skills due to meeting with extremely vulnerable clients. Local travel may be required based on the administration's needs. Senior-level subject matter expertise (SME) is required for complex CA, NA, and MA cases, and adaptability to various caseload demographic types is essential. Client eligibility for Medical Assistance (MA), Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), and Cash Assistant programs must be determined through interviews and determinations.
Requirements
- Knowledge in Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs, computer programs/systems utilized for eligibility determinations.
- Knowledge in Computer programs utilized by FAA for eligibility determinations; AZTECS, HEAplus, OnBase, FAA online policy manual, etc.
- Knowledge in Public assistance eligibility determination processes at the expert level, with excellent communication, conflict resolution, mediation, and collaboration techniques.
- Knowledge in Google, Microsoft Word, spreadsheets, and PowerPoint.
- Skilled in Active listening to obtain accurate information, detailed work, accuracy, and promptness with data entry and keyboarding.
- Skilled in Excellent interpersonal, written, and oral communication skills to convey a wide variety of information.
- Skilled in Time management and organizational skills, prioritizing multiple tasks and following up on unresolved issues.
- Skilled in Work with minimal supervision in a fast-paced environment, critical thinking, analytical and detail-oriented.
- Ability to Transition quickly to work processes and procedures in non-stationary environments, while maintaining a good attendance record.
- Ability to Make accurate determinations while working with individuals from various educational, cultural, and skill backgrounds.
- Ability to adhere to strict state and federal time frames; meet and/or exceed performance measures and meet competing priorities.
- Ability to Work independently while functioning as an integral part of the unit's structure and establish and maintain professional working relationships with staff and outside entities.
- Must possess a valid Driver's License.
- Successfully pass background and reference checks.
- Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- Bilingual is a plus.
Responsibilities
- Performs senior-level tasks and serves as a Subject Matter Expert (SME) in policy and procedures for complex and routine CA, NA, and MA cases at various sites.
- Carries out determinations in accordance with federal regulations, state regulations, program regulations, policies, and procedures.
- Ensures accurate and timely completion of workload to ensure program compliance.
- Reviews records for quality assurance and compliance. Identifies and refers questionable cases for investigation.
- Reviews and evaluates information to resolve issues and complaints from clients regarding program services.
- Assist customers with disabilities, interact directly with angry or hostile customers, and offer conflict de-escalation when handling emotional or irate customers.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
