BENEFITS AND ELIGIBILITY MANAGER

Arizona Department of Administration • Benson, AZ

1d • $27 • Onsite

About The Position

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager with the Benson Field Office. This position is responsible for managing and overseeing the day-to-day operations of a local office that determines eligibility for Nutrition Assistance (NA), Cash Assistance (CA), Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules, regulations, policies and procedures.

Requirements

• Process improvement and Arizona Management System (AMS).
• Leadership and team building methodologies.
• Federal and State laws, statues, regulations, policies and procedures pertaining to public assistance programs.
• Google tool application such as Gmail, Google Docs, Google Sheets, etc.
• Computer programs/systems utilized by Family Assistance Administration (FAA) for eligibility determination such as, Arizona Technical Eligibility Computer System (AZTECS), OnBase, etc.
• The agency's evaluation system and forms used/required.
• Considerable knowledge of communication, conflict resolution, mediation and collaboration techniques.
• Excellent written and oral communication skills to convey a wide variety of information.
• Interpreting and understanding program policies and procedures.
• Project planning, organization, management, and communication.
• Managing workflow based on rapid changing customer volume.
• Implementing and monitoring performance measures established by the Division.
• Managing and balancing a variety of management and administrative functions.
• Customer service, interviewing, listening, negotiation, monitoring, evaluation and supervision.
• Independent problem solving analyzing, and decision-making skills for complex issues related to the local office.
• Work independently while functioning as an integral part of the Region’s management structure.
• Operational needs, establish priorities, and analyze complex issues and implement established operational procedures.
• Manage conflict and resolve problems at the field office level.
• Engage in verbal and written communication with staff and outside entities.
• Read, understand and implement department and administrative policies and procedures.
• Manage supervisors/employees with diverse skills, educational, and cultural backgrounds.
• Be creative and innovative in approaches to helping staff overcome learning difficulties.
• Model integrity, confidentiality, dependability, and quality customer service, as well as the ability to mentor and instill these values in others.
• Plan, analyze and coordinate activities, establish priorities for local office staff, propose office procedures, coach, counsel, mentor, and lead in a fast-paced environment.
• Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.

Nice To Haves

• One year of leadership, management/supervisor experience in a local office setting or social service agency.
• At least two years of Division of Benefits and Medical Eligibility, Family Assistance Administration eligibility determination experience.

Responsibilities

• Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed, accuracy rate, timeliness, and quality.
• Training, coaching, counseling, mentoring, approves leave and training request, accommodates alternate work schedules (after receiving approval from the region office), evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA, CA, and MA programs.
• Completes performance evaluations, elevates employee misconduct concerns, occasionally acts as a witness to issuance of disciplinary actions.
• Confers with Benefits and Eligibility Manager Senior and other Benefits and Eligibility Managers to develop and implement local office procedures to ensure compliance with federal and state laws, recommends regional changes, and workflow changes for consideration.
• Reviews and responds to incoming correspondence from internal/external customers, write detailed reports relating to local office activities, works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives, interpret program policies and procedures based on established Federal and State rules and regulations.
• Attends and participates in work groups involving region and local office process improvements, attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed