Benefits and Eligibility Specialist (Eligibility Interviewer)

AZ Dept. of Economic Security•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security (DES) is hiring an Eligibility Interviewer to determine whether Arizonans qualify for Nutrition Assistance, Medical Assistance, and Cash Assistance, including Temporary Assistance to Needy Families. The role is suited to someone who is motivated, makes sound decisions, works independently, multitasks in a fast-paced call center, and communicates effectively with clients. This is an in-office position in a call center, assisting individuals and families by phone. Paid classroom training and on-the-job training are provided. The position involves gathering information, conducting interviews, completing application processes, and entering data while using multiple computer screens. Work is performed in a high-volume call center and is measured by metrics that include attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Ability to navigate computer software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks; employment is contingent on completion of these checks and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Provide professional, quality customer service by phone to individuals and families, including those facing challenging and personal situations.
Collect and gather information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete the application and interview process, entering data on a computer and accessing multiple screens.
Meet agency standards and performance measures for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS).
Long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.