Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Surprise, AZ

10h•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) determines eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position serves clients in person and by telephone in a fast-paced field office, providing customer service and guiding applicants through application and interview processes. The role includes paid classroom and on-the-job training and requires independent decision-making, accurate data entry, and effective communication with clients from diverse backgrounds.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft products.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Successfully pass a background and reference check; employment is contingent upon completion of the process and the Agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Provide customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes, entering data on a computer and accessing multiple screens while speaking with clients.
Follow agency standards in a high-volume field office, meeting expectations for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.