BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Glendale, AZ

1d•Onsite

About The Position

The Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Family Assistance Administration in the Division of Benefits and Medical Eligibility. The position is based at the Glendale Field Office in Glendale, Arizona, and is an in-person, onsite role. The specialist determines eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, serving individuals and families who may be facing challenging and personal situations. The role suits a motivated person who can make decisions, work independently, multitask in a fast-paced environment, and communicate effectively with clients. Paid classroom and on-the-job training are provided.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient manner.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in a fast-paced office environment in person and/or by telephone.
Provide customer service in person and by phone to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data into a computer and accessing multiple screens while speaking with clients by phone.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS).
Long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.