Benefits And Eligibility Manager

Arizona Department of Administration•Surprise, AZ

1d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Benefits and Eligibility Manager in the Surprise Field Office. This role is responsible for managing and overseeing the daily operations of a field office that determines eligibility for Nutrition Assistance (NA), Cash Assistance (CA), Medical Assistance (MA), and Temporary Assistance for Needy Families (TANF) in accordance with established Federal and State rules, regulations, policies, and procedures. This is an in-person, on-site position.

Requirements

Knowledge in leadership and team building methodologies.
Considerable knowledge of communication, conflict resolution, mediation, and collaboration techniques.
Skills in managing workflow based on rapid changing customer volume.
Skills in managing and balancing a variety of management and administrative functions.
Skills in implementing and monitoring performance measures established by the Division.
Independent problem-solving, analyzing, and decision-making skills for complex issues related to the field office.
Ability to work independently while functioning as an integral part of the Region’s management structure.
Ability to understand operational needs, establish priorities, analyze complex issues, and implement established operational procedures.
Ability to manage supervisors/employees with diverse skills, educational, and cultural backgrounds.
Ability to model integrity, confidentiality, dependability, and quality customer service, as well as the ability to mentor and instill these values in others.
Ability to plan, analyze, and coordinate activities, establish priorities for local office staff, propose office procedures, coach, counsel, mentor, and lead in a fast-paced environment.
Ability to communicate vision and direction, lead by example, promote continuous learning, and develop staff skills.
Two years of leadership, management/supervisor experience in a field office setting or social service agency.
At least two years of Division of Benefits and Medical Eligibility, Family Assistance Administration eligibility determination experience.
Driver’s License Requirements (if driving or using a vehicle is essential for State business).
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Reviews productivity levels and production schedules to meet changing priorities of the local office to assist customers.
Reviews and monitors the quality of work performed, accuracy rate, and timeliness.
Provides training, coaching, counseling, and mentoring; approves leave and training requests; accommodates alternate work schedules (with regional office approval); evaluates work performance; and performs other management functions to ensure the office meets Federal and State requirements for benefit issuance for NA, CA, and MA programs.
Completes performance evaluations and elevates employee misconduct concerns.
Occasionally acts as a witness to the issuance of disciplinary actions.
Confers with Benefits and Eligibility Manager Senior and other managers to develop and implement local office procedures to ensure compliance with federal and state laws, and recommends regional and workflow changes for consideration.
Reviews and responds to incoming correspondence from internal/external customers.
Writes detailed reports relating to local office activities.
Works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives.
Interprets program policies and procedures based on established Federal and State rules and regulations, including the IGA.
Attends and participates in work groups involving region and field office process improvements.
Attends management/departmental meetings and communicates updates with staff.
Meets with community groups/organizations to establish and maintain effective working relationships.

Benefits

Affordable medical, dental, life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant to Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities