BENEFITS AND ELIGIBILITY MANAGER
About The Position
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager for the Family Assistance Administration (FAA), Phoenix Customer Care Center. This position manages professional employees, and/or supervisors or supervises large, complex support, production, and operations team(s) within a call center environment. Adapts departmental plans and priorities to address resources and operational challenges. Serves as a manager, which includes planning, directing subordinate supervisors, assigned staff, and interpreting policy.
Requirements
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
- Fundamental leadership practices and program services used to conduct quality control reviews.
- Automated systems, software and mathematical computation.
- Interviewing and assessment techniques.
- Community resources and customer service practices.
- Program development, administration and service delivery related to the program or programs in the area of responsibility, which may include eligibility, provider and/or social services.
- Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Resolve program related issues.
- Provide technical assistance to staff.
- Access, maintain, review, and interpret database information and compile and present program information.
- Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
- Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
- Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.
Nice To Haves
- Two years of supervisory-level experience performing eligibility work.
- Two years’ experience performing medical eligibility work.
Responsibilities
- Supervising subordinate supervisors but may also supervise other assigned staff. Manages the daily work activities of a program or multiple programs, directly or through subordinate supervisors.
- Establishes performance levels, communicating goals and performance expectations, monitoring and reviewing work to ensure conformance to established policies and procedures and standards for quality and timeliness.
- Participating in statewide service delivery planning, development, and implementation to ensure program responsiveness to customer needs within available resources.
- Implementing new program services and provide feedback regarding proposed changes, compile, analyze and report statistical data and advise administration of potential problem areas.
- Attends meetings and serves on advisory committees to enhance the delivery of eligibility/referral specialist services to the agency’s clients.
- Provides technical assistance and direction based on research, analysis, and interpretation of program rules and regulations. Conducts and/or coordinates staff training appropriate to program area.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
