BENEFITS AND CLAIMS COORDINATOR

SUNCOAST BEVERAGE SALES LLC•Fort Myers, FL

1d•Onsite

About The Position

The Benefits & Claims Coordinator is responsible for supporting the administration of the company’s employee benefits programs and risk management initiatives, including Workers’ Compensation (WC), General Liability (GL), and Auto Liability claims. This role serves as a key point of contact for benefits and claims-related inquiries, ensuring a high level of service and support for employees and internal stakeholders. The position manages the full lifecycle of claims—from initial reporting through resolution—while also assisting with benefits administration, including enrollment, employee communications, and coordination with carriers and vendors. This role supports open enrollment, maintains accurate data in the HRIS (Paycom), and helps ensure compliance with applicable regulations.

Requirements

Knowledge of Workers’ Compensation, General Liability, and Auto claims processes
Familiarity with OSHA regulations and reporting requirements
Strong investigative, analytical, and problem-solving skills
Excellent communication and interpersonal skills
High attention to detail and strong organizational skills
Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Associate’s or Bachelor’s degree in Risk Management, Human Resources, Business Administration, or related field preferred
2–5 years of experience in risk management, claims administration, HR, or a related field preferred but not necessary
experience with claims management systems a plus

Responsibilities

Support administration of employee benefits programs, including medical, dental, vision, and voluntary benefits
Assist with benefits enrollment, qualifying life events, and employee status changes
Respond to employee inquiries regarding benefits coverage, eligibility, and claims issues
Support open enrollment processes, including system updates and employee communications
Coordinate with benefits carriers, brokers, and vendors to resolve issues
Maintain accurate benefits data within HRIS and ensure data integrity
Assist with compliance requirements related to benefits (e.g., COBRA, HIPAA)
Contribute to ongoing benefits communication and education efforts
Report, track, and manage all WC, GL, and Auto claims from inception through closure
Serve as primary liaison with insurance carriers, third-party administrators, adjusters, and legal counsel
Monitor claim progress, ensure timely follow-up, and advocate for appropriate and cost-effective resolutions
Review and reconcile medical bills, invoices, and claim-related expenses for accuracy
Maintain detailed and accurate claim files and documentation
Conduct incident investigations, including interviews and site reviews
Gather and preserve evidence, including photos, statements, and documentation
Complete root cause analysis and recommend corrective and preventive actions
Identify trends and recurring risk exposures; report findings to leadership
Assist with safety meetings and training programs
Partner with operations leaders to promote a culture of safety and accountability
Support and track corrective actions
Maintain safety records and documentation
Maintain OSHA 300, 300A, and 301 logs
Ensure timely and accurate regulatory reporting
Assist with audits, inspections, and compliance inquiries
Prepare reports on claims activity, loss trends, and key metrics
Analyze data to support decision-making and continuous improvement
Maintain confidentiality of sensitive employee and benefits information
Support return-to-work and modified duty programs
Coordinate with internal departments to ensure timely reporting of incidents
Perform other duties as assigned