TEMPORARY Benefits and Claims Administrator

Starkey Canada•Eden Prairie, MN

About The Position

As the Benefits and Claims Administrator for Start Hearing, this position will require excellent customer service and strong attention to detail. This role acts as a liaison between the provider and the payor to obtain patient information, documents, and approval for hearing aids and services. Key responsibilities include obtaining patient verification of benefits, administering patient claims, and following up with payors and providers. The administrator must understand basic insurance coverage, eligibility, and submission processes to access hearing benefits and communicate final decisions. Starkey, founded in 1967 by Bill Austin, is a world leader in manufacturing and distributing advanced hearing technologies, focused on connecting people and changing lives. Headquartered in Eden Prairie, Minnesota, Starkey employs over 5,000 people in 29 facilities globally and operates in more than 100 markets worldwide.

Requirements

High school diploma from an accredited institution; General education degree
2-5 years of experience in customer service activities and sales related functions
Solid computer experience with Windows programs
Phone sales process and direct selling
Excellent customer service skills
Great enthusiasm for helping patients and providers
Must be an energetic “self-starter” with the ability to work both independently and within a team
Demonstrate current knowledge of hearing aid and hearing loss information
Strong verbal, written and interpersonal skills with the ability to multi-task
Attention to details and time management are a must
Previous experience in customer service/support environment
Must be flexible, proactive and possess perseverance
Should be able to operate well under tight pressure
Able to address multiple projects simultaneously

Nice To Haves

Experience with CRM systems
Good product knowledge

Responsibilities

Run timely Verification of Benefits for prospective patients
Use portals and online resources to confirm policy status and eligibility
Communicate in a professional manner internally, with providers and payors
Respond promptly and thoroughly to provider, payor and patient inquiries via phone, fax, or email
Make a high volume of claim aging follow up calls to payors to resolve for payment
Maintain Monthly Order/Claims Spreadsheet
Understand brand, sales, provider network & patient structure to direct complex inquiries to appropriate staff
Answer incoming calls - as first point of contact for providers, patients, and payors inquiries
Be able to support billing team on all processes
Other duties/responsibilities as assigned