Claims Administrator

Starr Insurance

1d•$50,000 - $85,000

About The Position

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress. Position Overview: The Claims Analyst, Casualty Team, is responsible for investigating, analyzing, and managing casualty insurance claims—such as general liability, products liability, commercial auto, and umbrella/excess policies. The Claims Analyst ensures prompt and accurate adjudication of claims in compliance with company standards, regulatory requirements, and service commitments, while maintaining focus on customer service and fair claims resolution.

Requirements

Post-secondary education, preferably in business, insurance, law, or a related field.
2+ years of experience in insurance claims handling, preferably with focus on casualty lines (liability, commercial auto, products, or similar).
Familiarity with Canadian property & casualty insurance, including relevant regulations and claims adjudication practices.
Strong analytical, investigative, and problem-solving skills.
Excellent written and verbal communication; adept at negotiations and conflict resolution.
High level of organization, accuracy, and attention to detail.
Proficient with Microsoft Office and claims management software (e.g., Guidewire, ClaimCenter).
Ability to prioritize and manage multiple claims in a fast-paced environment.

Nice To Haves

Progress toward or completion of CIP, FCIP, or other industry designations is an asset.

Responsibilities

Analyze, evaluate, and process new and existing casualty insurance claims, ensuring timely and accurate settlements within delegated authority.
Review policy wordings, coverage details, and relevant documentation to determine claim validity and applicable terms and conditions.
Investigate facts of loss by gathering, organizing, and assessing information from claimants, insureds, brokers, third parties, and other relevant sources.
Interpret and apply provincial and federal insurance regulations, company policies, and industry standards.
Document claim files meticulously, maintaining records of communications, investigations, settlements, and payments in company claims management systems.
Coordinate with external vendors, such as adjusters, legal counsel, engineers, and medical professionals as required.
Recommend reserves and settlement amounts based on exposure analysis and risk assessment; escalate complex or high-value claims as necessary.
Communicate claim status, coverage positions, and resolution strategies effectively to insureds, brokers, and internal stakeholders.
Participate in claims reviews, audits, and continuous improvement initiatives.
Stay current on industry developments, regulatory changes, caselaw, and best practices pertaining to casualty claims in the Canadian market.
Assist with subrogation, recovery, and fraud identification efforts as appropriate.
Contribute to a collaborative team environment and support business objectives.