Contracting Specialist Benefits and Claims

Umpqua Health • Roseburg, OR

23h • Hybrid

About The Position

The Benefit and Claims Oversight Specialist is responsible for ensuring accurate, timely, and compliant administration of health plan benefits and claims through Umpqua Health’s Third-Party Administrator (TPA). This role does not supervise internal staff but holds full oversight responsibility for TPA performance, compliance, and adherence to contractual and regulatory requirements. The position also manages provider contract distribution, benefit administration communications, and interpretation of contract requirements. Acting as the primary liaison between Umpqua Health and the TPA, this role drives accountability, resolves claims issues, and supports organizational goals for quality and efficiency.

Requirements

• Bachelor’s degree in healthcare administration, Business, or a related field required
• Minimum of 5 years of experience in health plan claims processing and benefit administration, preferably with TPA oversight responsibilities
• Strong understanding of managed care operations and regulatory compliance
• Proficiency in claims systems and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills, including negotiation abilities
• Ability to manage vendor relationships and enforce accountability
• Ability to analyze and interpret data to determine appropriate configuration changes
• Ability to accurately interpret state and/or federal benefits, contracts, and additional business requirements and translate them into configuration parameters
• Ability to coordinate and facilitate coding updates related to benefit plans, provider contracts, fee schedules, and system tables through the user interface
• Ability to apply previous experience and knowledge to research and resolve claim and encounter issues, including pended claims, and communicate system update needs to TPAs
• Ability to manage fluctuating workloads and prioritize tasks to meet deadlines and the needs of the user community
• Demonstrated accountability, integrity, innovation, and collaboration in a professional setting

Nice To Haves

• Certified Coder (preferred)
• Bilingual translation or translation capabilities a plus

Responsibilities

• Oversee Third-Party Administrator (TPA) performance, ensuring accuracy, timeliness, and adherence to service-level agreements.
• Lead audits and compliance reviews to ensure alignment with federal and state regulations, contractual obligations, and organizational standards.
• Manage and resolve escalated claims and benefit issues, ensuring timely and effective outcomes.
• Oversee distribution, tracking, and validation of provider contracts to ensure accuracy and compliance.
• Interpret and operationalize Oregon Health Authority (OHA) and Umpqua Health Network (UHN) contractual requirements.
• Ensure accurate configuration and maintenance of benefits, fee schedules, and authorization rules within claims systems.
• Direct data integrity efforts across TPA and internal systems, ensuring consistent application of business rules.
• Provide leadership in the resolution of complex claims issues, disputes, and exceptions.
• Ensure accurate interpretation and application of benefit structures by the TPA.
• Serve as a key escalation point for internal teams and external partners.
• Develop and implement policies and procedures to strengthen claims oversight and benefit administration.
• Identify operational gaps and lead process improvement initiatives to enhance efficiency, accuracy, and compliance.
• Serve as the primary liaison for TPA-related performance and escalation matters.
• Deliver regular reporting, insights, and strategic recommendations to leadership.
• Perform other duties as assigned.

Benefits

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees