Serve as the primary subject matter expert for day-to-day benefits administration and employee issue escalations, acting as a liaison between the HR Service Center, internal stakeholders, and external vendors to ensure timely and effective resolution of eligibility, claims, and administrative matters. Support the planning and execution of Open Enrollment (OE), including maintaining and delivering employee-facing communications, web content, and support activities in collaboration with internal teams, the Sr. Benefits Analyst, and external partners. Develop, implement, and manage comprehensive benefits communication and education strategies, including annual communication plans, training materials, and vendor messaging to promote employee understanding and self-service capabilities. Manage vendor relationships, including disability and leave administration, ensuring compliance (e.g., ERISA), effective plan setup, and providing guidance on claim escalations and processes. Administer financial aspects of benefit programs, including processing and auditing vendor invoices, reconciling with payroll and accounting, monitoring the benefits budget, and resolving discrepancies (e.g., FSA outstanding checks). Support compliance and reporting requirements, including ACA reporting, audits, documentation, and regulatory submissions, ensuring adherence to applicable laws and policies. Collaborate with Finance and the Sr. Benefits Analyst to support retirement plan administration (e.g., 401(k) contributions, profit sharing, and true ups) and broader benefits program analysis. Participate in benefits and wellbeing program evaluation, vendor/carrier selection, and ongoing program enhancements, including analyzing health risk data and recommending improvements. Administer additional benefit programs such as tuition reimbursement and adoption assistance. Contribute to policy and procedure development to ensure compliance and effective program administration. Partner cross-functionally (e.g., Talent, Communications, HR) to support benefit-related initiatives, including employee engagement, recruitment support, and compensation guidance. Support special projects, audits, reporting needs, and other duties as assigned.
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Job Type
Full-time
Career Level
Mid Level