Benefits Analyst

isolved•Charlotte, NC

About The Position

The Benefits Analyst is a vital contributor to the HCM Benefits Team, responsible for fostering strong partnerships and delivering outstanding service to both external clients and internal stakeholders, including Product Support, EDI, and Customer Success Managers. This role demands a proactive approach to managing multiple priorities and deadlines, supported by effective organizational and time management skills. Key responsibilities encompass maintaining accurate system documentation, performing system configurations, executing quality assurance processes, resolving issues efficiently, and supporting a variety of special projects to drive team success.

Requirements

Advanced skills in benefits or insurance systems configuration and troubleshooting.
Strong analytical, technical, and problem-solving capabilities with a detail-oriented mindset.
Excellent interpersonal, verbal, and written communication skills to deliver clear and impactful client support.
Demonstrated experience in delivering high-quality customer support, with a focus on client satisfaction and relationship-building.
Ability to handle complex client inquiries with professionalism and provide tailored solutions in a timely manner.
Proven ability to manage multiple priorities, meet competing deadlines, and work effectively in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with project management or case management tools.
Logical problem solver with excellent follow through and detail orientation skills.

Responsibilities

Serve as the subject matter expert for configuring insurance plans within the isolved Benefits Module, ensuring all client-specific plan designs are accurately reflected.
Prepare and manage benefit enrollment periods, including annual open enrollment, new hire enrollments, and life events.
Coordinate the synchronization of COBRA, FSA, HSA, and HRA plans with isolved Benefit Services, when applicable.
Partner with client and isolved EDI Team on carrier feed status during Renewal period, ensuring client is engaged and abreast of carrier timelines.
Develop and upload enrollment data import templates for accurate population of insurance plan information.
Communicate with clients timely regarding the configuration status and changes made to current system configuration.
Support Clients with troubleshooting enrollment functionality, including eligibility rules, terms, and timelines.
Provide timely resolution for enrollment-related issues, ensuring minimal disruption for clients during critical enrollment windows.
Build and maintain strong working relationships with clients and internal stakeholders, consulting with them to ensure satisfaction and alignment of support goals.
Collaborate with cross-functional teams to anticipate client needs and develop forward-thinking solutions that address important client pain points and strategic initiatives.
Identify opportunities to optimize system configurations and propose technological enhancements to improve operational efficiency and client experiences.