Benefits Analyst - Union

Keolis America•Boston, MA

1d•Onsite

About The Position

The Benefits Analyst - Union will be responsible for supporting union employees with their benefits, liaising with unions and third-party administrators (TPAs), auditing invoices, and ensuring compliance with collective bargaining agreements (CBAs). This role involves managing benefit administration processes, maintaining accurate records, and assisting with open enrollment and other benefit-related projects. The position requires strong analytical, communication, and problem-solving skills, with a focus on accuracy and discretion.

Requirements

Bachelor’s degree in human resources or equivalent
Minimum of 2-4 years Benefits related experience required
Understanding of benefits administration, vendor interfaces, audits
Proficient with Microsoft Office Suite, especially excel.
Working knowledge of bSwift and Ultipro systems
Demonstrated knowledge working with Unions third party administrators for benefit programs, financial analysis, and auditing.
Strong communication and writing skills
Strong customer services and analytical skills.
Organized
Ability to perform mathematical calculations in computing rates, premiums, and adjustments.
Audit Invoices and track payments
Must be a problem-solver.
Being able to work in a face-paced environment with multiple priorities.
Ability to maintain confidentiality and exercise extreme discretion.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Union experience preferred.

Responsibilities

Liaise with the Unions TPA to ensure employees eligibility is current and accounted for.
Foster a collaborative relationship with the Trusts and TPA’s utilizing strong persuasion skills to achieve company goals.
Work with mobilization/demobilization teams to create a smooth transition of benefits related action items.
Identify and document end to end internal administration processes including defining role ownership and accountabilities.
Ensure the company fully understands, executes, and complies with all benefits related components of the various Union CBAs – renewal dates, administrative responsibilities, retirement plan nuances etc.
Act as the benefits department recordkeeper for all Collective Bargaining Agreements.
Work in partnership with Union TPAs to ensure billing and eligibility processes are running smoothly and timely.
Maintain deduction accuracy and timeliness in UKG.
Perform complex audits and billing reconciliation in Excel.
Work in tandem with local HR staff to fully support employee population.
Ensure appropriate communications surrounding the union’s benefit offerings are being provided to employees.
Audit benefit carrier invoices to ensure eligible and noneligible are being charged accurately.
Pull down monthly invoices from carrier’s websites and prepare for processing, ensuring accurate billable rates and any retro adjustments are correct.
Prepare GL rollups for Finance, defined by employee, are provided with the backup sent to accounts payable.
Maintain the monthly Benefit Budget Tracker by ensuring all invoices sent to AP are accurately and timely recorded.
Provide the local Finance teams with requested back up for the specific locations.
Review invoices at the start of each year to ensure the rates being billed are accurately reflecting the agreed upon amounts.
Run and distribute monthly Headcount and Budget reports to all locations GM/HRMs.
Pull benefit enrollment data for the broker to assist with the renewal process.
Assist with the review of the benefit offering and new year’s rates.
Assist with testing of the new plan years’ configuration.
Audit new plan years rates once loaded to bswift.
Assist with the review of all communications for the new plan year (Benefit Guides, Emails, Texts and posters).
Work with Carriers to ensure all new plan year vendor collateral materials are shipped to locations based on need.
Ensure Bswifts library is updated with all new plan year collateral and outdated materials are removed.
Assist Local HR and Employees with questions on Open Enrollment.
Provide Local HR stat reports of those who have and have not yet enrolled as well as those who have added new Dependents but haven’t provided documentation.
Audit the new year’s benefit elections and payroll deductions prior to the first live paycheck for the year.
Create process documentation and work instructions for all benefit tasks performed.
Serve as second tier in escalation process for benefit plan interpretation, guidance and counsel to employees and local HR.
Develop, conduct, and participate in a variety of presentations to inform and educate HR and Management on benefit administrative practices, legislative requirements, and programs.
Assist with the design and communication of Benefit and Wellness materials, videos, and tip sheets.
Coordinate the distribution of all vendors specific materials with the locations.
Assist with the systems testing and onboarding of new mobilizations, produce needed reports to the new location and monitor enrollment activity.
Other duties/projects as assigned.