Benefits Administrator

Visium Resources•Austin, TX

4h•Onsite

About The Position

Visium Resources has been asked to identify qualified candidates for this Benefits Administrator position. This is a contract role, expected to be 100% on-site in Austin, TX for six months, with a strong chance of extending to a year or longer. There is a potential for direct conversion. The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day-to-day operations of client's benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence etc.) including day to day interactions with external benefits vendors, facilitating and coordinating internal transactions including invoicing, participating in calendar governance activities (audit, government reporting, annual filings, etc.) and manage employees requests. This position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company, answering any questions they have by communicating with insurance and savings providers to resolve issues. It includes to objectively clarify situation, identify problems, and work proactively on their solutions and sometime share difficult information. The Benefits Administrator, as a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, will collaborate with North American HR Partners and People Support Service (PSS) to ensure alignment and co-execution of the implementation of Benefits (health, wellbeing, insurance, leave and EAP) policies and processes.

Requirements

Bachelor's degree in business administration, Human Resources or a similar field of study
5-7 years of experience as a Benefits Administrator
In-depth knowledge of different benefit plans
Hands-on experience with HR Information Center (Shared Service PSS utilizing ServiceNow)
Hands-on experience with WorkDay
Experience with creating SharePoint sites
Strong Excel skills
Strong communication skills including English (Written and verbal)

Nice To Haves

PHR or SHRM-CP (specifically) preferred
Understanding of Canadian benefits
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills

Responsibilities

Maintain quality of our benefits databases: Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity, Sun Life, Homewood and payroll. Ensure its timely, complete, and accurate maintenance.
Update and keep employee records Monitor data cleaning, establish and maintain records, files and data resources. or update with providers (Workday, Businessolver, Fidelity, payroll…)
Handle any troubleshooting procedures
Secure our invoice processing externally and internally Process Benefit-related invoices as needed. Coordinate with client's Finance when necessary. Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed
Perform customer service functions by answering benefit-related employee requests and questions. Escalation point for 1st Point benefit queries. Advise employees of their benefit options direct
Maintain Benefits websites and SharePoints
Secure the reliability of our Benefits Payroll: Audit and ensure timely payment of monthly premiums and/or solve issues Perform weekly audits of the benefit deductions for payroll.
Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
Work with the COBRA Administrator to ensure timely notices when needed
Prepare data for the non-discrimination test and respond to census requests from vendors.
Participate in the creation and development of our new well-being platform. Promote Energize for Life throughout the year. Ensure the administration of the program and check employees eligibility Follow enrollment and participation statistics to identify possible improvement in communication plan
Update training materials (new employee guide, specific portal information update)
Create wellbeing/benefits related communication emails Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)
Respond to employees' tier 2 and above Benefits related cases in system meeting required SLA's. Respond to specific benefits related questions that are out of PSS's scope or knowledge.
Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non-integration fields
Verify QLE Pending Transactions (30 day deadline miss, eligibility verification approvals)
Troubleshoot HSA requests
Troubleshoot FSA requests
Assist for Retirement questions (retiree population questions - medical / pension payments)
Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed)
Coordinate with the LOA Administrator as needed for benefit portion of Leaves. Prepare Direct Billing in coordination with BenefitSolver. Maintain uniform consistent approach to issues. Document as necessary. Facilitate the employee leave experience between the employee, the manager and the HR team