Benefits Administrator

HouseWorks Home Care•Woburn, MA

3d•$75,000 - $85,000•Onsite

About The Position

The Senior Benefits Administrator partners closely with the Director of Benefits to deliver exceptional customer service to employees and support the effective administration of health and welfare benefit programs.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field preferred
4–5 years of benefits administration or HR experience within a service-based or healthcare environment preferred
Strong working knowledge of ERISA, ACA, HIPAA, COBRA, and related benefits regulations
Knowledge of ICHRA (Individual Coverage Health Reimbursement Arrangement) administration and processes strongly preferred
Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, complex formulas, conditional formatting, charting, and large data set analysis
Experience preparing reports, dashboards, reconciliations, and analytical summaries for leadership and business partners
Strong analytical, organizational, and data management skills with the ability to identify trends, discrepancies, and process improvement opportunities
Excellent customer service, communication, and problem-solving skills
Demonstrated ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment
Ability to communicate effectively both verbally and in writing
Spanish bilingual skills strongly preferred
Experience with HRIS, payroll, and benefits administration systems preferred

Responsibilities

Analyze and administer employee benefit programs in accordance with federal, state, and local laws and regulations
Plan and support company-wide open enrollment activities, including creation of enrollment sessions, distribution of materials, employee support, and monitoring enrollment status
Handle escalated benefit inquiries related to eligibility, plan provisions, enrollments, status changes, and appeals; serve as secondary contact for the benefits hotline
Recommend process improvements and collaborate with vendors to enhance service quality and operational efficiency
Reconcile monthly vendor invoices and prepare ongoing metrics, dashboards, audits, and trend analysis
Partner with payroll to ensure employer contributions and payroll deductions are processed accurately and timely
Oversee weekly carrier file feeds and coordinate benefit changes outside of electronic file transmissions
Identify opportunities to automate benefits processes through multi-system coordination and workflow improvements
Partner with Finance regarding monthly benefits reconciliations for Health & Welfare and 401(k) plans
Maintain ongoing financial tracking and distribute metrics and dashboards to business partners and leadership
Prepare, project manage, and execute all phases of the open enrollment process, including enrollment assistance, follow-up, and vendor coordination
Prepare detailed reports and benefit files for audits, payroll processing, vendor requirements, and internal business partners while ensuring regulatory compliance
Assist with required compliance filings and documentation
Coordinate employee-focused benefit events and initiatives, including seminars, wellness events, and health fairs
Analyze Total Rewards trends, research best practices, monitor economic and regulatory changes, and recommend program enhancements
Measure program effectiveness, analyze cost impacts, and provide recommendations for improvements
Perform other duties as assigned